Specialty Service Professional
About the role
Hawx Pest Control is a technology-driven company dedicated to protecting public health through innovative pest management practices. Our team members enjoy a dynamic and supportive work environment that encourages personal and professional growth.
Job Summary
We are seeking a Specialty Sales & Service Professional to join our hybrid team, combining sales and service roles. This position involves managing leads through marketing, fellow Service Professionals, and the Sales Appointment Setter program. The role will focus on closing sales, particularly for specialty services like German cockroaches, bed bugs, termites, rodents, and exclusion and insulation.
Details
Full-time position
$23 - $28 per hour
Requirements
Adhere to KPIs including lead appointments, close rates, sales quota, sold-to-service, customer experience, etc.
Respond promptly to leads, follow up effectively, and process sales through various handheld and technology-enabled systems/platforms.
Inspect and perform pest control treatments for residential and commercial customers using high-quality and environmentally-responsible products.
Enter/exit structures, crawl spaces, climb over and on top of structures, ascend and descend stairs and ladders.
Read and interpret pesticide labels to correctly mix products based on areas measured and quantities needed.
Record work activities and complete all paperwork after finishing services.
Perform residential pest management service routes with the highest level of customer service, professionalism, and efficiency.
Maintain and care for company equipment, vehicle, and gas card and other job-related items.
Address and alleviate customer concerns and pest-related issues by using integrated pest management strategies.
Follow up with the completion of sold work to ensure customer satisfaction.
Exemplify safe performance of job duties and adhere to safety policies and procedures.
Reinforce a culture of safety within the team.
Qualifications
Reliable: Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
People Person: Keeps things positive and energizes people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with team members from different departments.
Emotionally Intelligent, Strong Communicator: Effectively conveys ideas and information in a way that is suited to different audiences and personalities. Actively listens to team members and incorporates feedback and insights gained from others.
Tech Literate: Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software in a fast-paced environment. Familiarity with Google Workspace tools is a plus.
Problem-Solver: Prioritizes understanding the problem over chasing new solutions. Pays close attention to the details and has a keen sense for what’s not working and how it can be improved.
Operational Efficiency: Understands operational processes and workflow optimization strategies to enhance productivity and efficiency.
Cross-Functional Collaboration: Collaborates with different departments to align operational processes and ensure seamless coordination with all stakeholders.
Task Management: Utilizes task management software (Asana) to organize, track, prioritize, and complete routine tasks.
Organization and Time Management: Able to prioritize tasks while staying on top of multiple workflows in process and to achieve those tasks on time and on target.
Experience & Other Requirements
Must pass required background check and drug screening and motor vehicle record.
Must be 21 years or older with a valid driver's license.
Physical labor experience (working in outside conditions).
Able to lift at least 50 pounds.
Branch II and Branch III license.
Benefits
Medical, dental, vision, life insurance
401K with company match
PTO and Paid Holidays
On-Demand Pay
Employee Assistance Program (EAP)
Short and Long Term Disability
Company Information
Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.