SPECIALTY SALES ASSOCIATE

Duties And Responsibilities

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer needs.
• Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
• Providing premier customer service.
• Cooperating and building positive, inclusive, and respectful relationships, taking accountability for your own actions and outcomes.
• Using specific knowledge to demonstrate product features and provide comparisons with similar products.
• When selling clothing or military uniforms, may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles.
• Maintaining store appearance.
• Sales:
• Cross-selling products and knowing the layout of the store.
• Making suggestions to customers on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Leveraging company tools and technology to confidently provide the customer with product knowledge, specs.
• Using a Point-of-Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to the customer.
• Completing various forms of paperwork, reports, and reconciliation.
• Handling special order merchandise requests, including ordering, tracking, and providing updates to customers.
• Inventory:
• Being the keeper of merchandise, completing all inventory processes, and ensuring merchandise is properly checked in and accurately ticketed.
• May participate in periodic inventories.
• Dependability:
• Adherence to assigned work schedule.
• Accurate and complete follow through on work assignments.

Qualifications

• Product Knowledge:
• In-depth technical knowledge of how products work, warranties, and ability to compare products by features.
• Experience:
• 1-2 years of Retail or relevant work experience required.
• 6 months of product-specific experience required.
• Communication Skills:
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively communicate with customers, peers, and management.
• Ability to communicate on the telephone with proper etiquette.
• Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to use a calculator and calculate percentages and ratios.
• Reasoning Ability:
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Ability to understand and problem-solve customer needs.