Specialty Sales Account Manager

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand is dedicated to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies—from compressors to precision handling of liquids, gases, and powers—to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

About the role

The Power Tools and Lifting Equipment division of Ingersoll Rand has an opportunity to join the Commercial Sales Team as a Specialty Commercial Account Manager. This position will be responsible for relationship-building, project management, vendor management, problem-solving, and delivering exceptional customer experience. You will serve as the primary point of contact for specialty, ERGO, and custom order processes, ensuring smooth order execution, proactive communication, project management, and long-term account growth. Additionally, the role involves assisting with problem-solving for products manufactured within the company and with vendors. This is a hybrid position, working on-site at the Southern Pines, NC manufacturing plant 3 days each week.

Responsibilities

• Manage client accounts as the primary point of contact, ensuring clear communication, proactive support, and strong long-term relationships.
• Drive account growth by identifying expansion opportunities, leading account reviews, and enhancing product and service offerings.
• Oversee vendor and customer relationships to ensure timely product delivery and high customer satisfaction.
• Review quotes, convert opportunities into orders, and manage custom-order projects from initiation through delivery.
• Coordinate with Operations, Production, Quality, Sales, and Marketing to align resources, schedules, and customer priorities.
• Maintain accurate order documentation, production schedules, shipment records, and sales activity reporting.
• Analyze customer demand, order trends, forecasting data, and SKU performance to support planning and operational efficiency.
• Lead continuous improvement initiatives, support cross-functional project execution, and mentor team members involved in account coordination.

Requirements

• 3+ years of work experience within Industrial Sales, Account Management, or Customer Service in a Manufacturing environment.
• Excellent communication skills, both written and verbal.
• Customer service mindset with strong problem-solving and conflict resolution skills.
• Detail-oriented, especially with data entry, tracking, and documentation.
• Collaborative and team-focused, with the ability to work across departments.
• Proficiency in Microsoft Office computer applications; ability to navigate internal software programs after hire. Oracle experience a plus.

Qualifications

• Bachelor’s Degree in Business, Engineering, or a related field preferred.
• System experience with Oracle r12, Windchill, Creo, Microsoft Excel, and Salesforce preferred.
• Industrial tool, hoist, or parts experience preferred.

Schedule

• Hybrid position, working on-site at the Southern Pines, NC manufacturing plant 3 days each week.
• Local travel to vendor sites required.

Benefits

• Comprehensive health care options, including medical, prescription, dental, and vision plans.
• Wellness programs.
• Life insurance.
• Robust 401(k) plan.
• Paid time off.
• Employee stock grant.