Specialty Pharmacy Liaison Full Time
About the role
As a Specialty Pharmacy Liaison with CPS Solutions, LLC, you will engage directly with patients to coordinate pharmacy services through the health system's specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks.
Pharmacy Location: Located within Hospital Sisters Health System (HSHS) in Green Bay, WI
Schedule: Monday through Friday, either 8AM-4:30PM or 8:30AM-5:00PM
Primary Responsibilities
- Explain the benefits of specialty pharmacy services to patients and support their participation in the program
- Assist with enrolling patients into the specialty pharmacy program
- Complete benefits investigations, prior authorizations, and financial assistance tasks to help ensure patients can access prescribed medications
- Coordinate with pharmacy team members to support accurate and timely processing of patient orders
- Provide direct patient support through outbound adherence and refill reminder calls and assist with inbound patient inquiries
- Route clinical questions to the appropriate clinician as needed
Required Qualifications
- High school diploma or equivalent
- Active Pharmacy Technician license in good standing in the state of Wisconsin
- National Pharmacy Technician Certification (e.g., PTCB or ExCPhT)
- Recent work experience as a Pharmacy Technician
Preferred Qualifications
- Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
- Solid knowledge of medication regimens, age-specific dosing, and managed care practices
- Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)
Pay
The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment.