Specialty Pharmacy Access Coordinator (Employee Benefits)

Roles & Responsibilities

• Educate and guide patients regarding pharmacy benefits and prescription drug formularies.
• Navigate complex prescription processes to ensure timely, cost-effective access to medications.
• Cook up communication among patients, healthcare providers, pharmacies, and pharmaceutical manufacturers.
• Resolve patient inquiries and issues promptly with empathy and exceptional customer service.
• Aid pharmacy advocate staff and patients in completing and submitting required forms and applications.
• Track prescription fulfillment, follow up proactively, and resolve application issues.
• Regularly utilize Excel spreadsheets and Monday.com to monitor and analyze enrollment, usage, and revenue data.
• Communicate effectively with provider representatives, pharmacies, and third-party representatives.
• Document all patient interactions meticulously to ensure continuity of care and resolution accuracy.
• Maintain accurate databases, conduct program audits, support billing and invoicing, and manage pharmacy claims adjudication.
• Act as liaison with pharmacy partners and internal teams, addressing and resolving inquiries efficiently.

Qualifications

• Must be certified as a Pharmacy Technician.
• In-depth understanding and professional experience within the pharmaceutical manufacturer assistance industry, particularly enrolling patients in patient assistance and copay programs.
• Strong understanding of specialty medication therapies and treatment management.
• Proficiency in Windows PC, Microsoft Office Suite (especially Excel), G-Suite, and Smartsheet.
• Excellent communication, organizational, and interpersonal skills.
• Strong empathy and patient-focused mindset.
• Proven problem-solving and critical-thinking abilities.
• Ability to operate independently and collaboratively within teams.
• High attention to detail and accuracy in documentation and data management.

Benefits

• State-of-the-art office building with modern ergonomics and amenities.
• Opportunity to make a direct and meaningful impact on patients' lives.
• Dynamic and forward-thinking team environment.