Specialty Infusion Manager

About the role

KabaFusion is an innovative company that provides home infusion services. The company was founded in 2010 and has since grown to become the largest privately held home infusion company in the country, serving over 40 states.

Responsibilities

• Cultivate and manage relationships with key referral sources, including clinics, physicians, and payors, to generate Chronic and IVIG patient referrals.
• Collaborate with pharmacy, intake, nursing, and operations teams to ensure seamless service delivery and customer satisfaction.
• Achieve net revenue and profit (EBITDA) goals by expanding market share and securing new business opportunities.
• Participate in sales meetings, training sessions, and in-service presentations to support business development efforts.
• Analyze territory performance and develop strategic plans aligned with company objectives.
• Address and resolve customer service issues promptly, ensuring high levels of client satisfaction.
• Support managed care initiatives and assist with pricing submissions in coordination with sales leadership.
• Maintain accurate and timely documentation, including call reports, expense reports, and other required submissions.
• Develop and apply knowledge of relevant disease states, drug therapies, and reimbursement policies.
• Aid in training staff on customer service best practices and contribute to continuous improvement initiatives.

Qualifications

• Bachelor’s degree preferred, ideally in business, healthcare, or a related field.
• Minimum of two (2) years in infusion services or a related healthcare field preferred.
• Proven experience in business development and customer service.
• Familiarity with reimbursement policies preferred.

Skills and Competencies

• Strong ability to sell healthcare services.
• Knowledge of reimbursement processes preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
• Excellent planning, organizational, and time management skills.
• Adaptable, self-motivated, and capable of working independently.
• Strong critical thinking and problem-solving abilities.
• Confident communicator with conceptual thinking skills.

Benefits

• Competitive compensation.
• Benefits start on your 1st day of employment.
• 401k w 4% match – no waiting or vesting period.
• PTO / Floating Holidays / Paid Holidays.
• Company paid life insurance, short term disability.
• Employee Assistance programs to help with mental health / wellness.
• Learning & Development Programs.
• Generous employee referral program.

What We Offer

• To learn more about KabaFusion, please visit our careers page: https://www.kabafusion.com/careers/.