Specialty E-Commerce Supervisor

Key Responsibilities

• Oversee the daily operations of specialized ecommerce categories including: Authentication (luxury goods and branded merchandise), Jewelry, Electronics
• Supervise team members responsible for testing, sorting, authenticating, pricing, listing, and selling high-value items.
• Ensure all specialty items are accurately evaluated and processed according to category-specific standards.
• Maintain strong controls around chain-of-custody, storage, and handling of high-value inventory.
• Ensure products are tested thoroughly, documented properly, and listed with accurate descriptions and conditions to protect the organization and ensure customer trust.
• Create complex listings that accurately describe specialty items and highlight key value attributes to maximize selling price.
• Ensure high-value items are priced appropriately using market research, historical sales data, and marketplace trends.
• Ensure the secure handling, storage, and tracking of high-value inventory.
• Implement and maintain strict asset protection practices, including: Secure storage areas, Access control for high-value inventory, Accurate inventory tracking, Documentation of testing and authentication, Conduct regular audits of high-value inventory to ensure accuracy and prevent loss.
• Ensure items are handled and stored in ways that protect condition and value.
• Partner with leadership to investigate discrepancies or potential asset loss.
• Ensure listings accurately represent items and protect the organization from disputes, returns, or marketplace compliance issues.
• Confirm that authentication and testing procedures meet marketplace standards and internal policies.
• Monitor customer feedback and returns related to specialty items to identify improvement opportunities.
• Lead, train, and coach the specialty ecommerce team responsible for authentication, jewelry, and electronics categories.
• Develop team members’ product knowledge, listing accuracy, testing standards, and value extraction strategies.
• Provide ongoing coaching on complex listings, authentication procedures, and technical product evaluation.
• Ensure team members follow operational procedures and maintain strong attention to detail.
• Create a culture of accountability, quality, and asset stewardship.
• Drive revenue growth from high-value ecommerce categories by ensuring donated goods are properly evaluated and monetized.
• Identify opportunities to increase value extraction through improved testing, bundling, pricing strategies, and marketplace placement.
• Monitor performance of specialty categories and implement improvements to increase sell-through and average selling price.
• Stay informed on market trends and resale demand within luxury goods, jewelry, and electronics categories.

Qualifications

• 3+ years of experience in ecommerce, resale retail, or specialty product categories.
• Experience working with luxury goods, jewelry, electronics, or authentication processes strongly preferred.
• 2+ years of leadership or supervisory experience managing operational teams.
• Experience creating or managing complex ecommerce listings.
• Experience evaluating product condition, testing functionality, or verifying authenticity.
• Experience working with ecommerce platforms such as ShopGoodwill, eBay, or other marketplaces preferred.