Specialty Drug Advocate

Ray Savings Solutions is seeking compassionate and customer-focused professionals to join our team as Specialty Drug Advocates. In this role, you will serve as a key liaison between patients, healthcare providers, pharmacies, and prescription assistance programs to help members gain access to specialty medications at reduced or no cost. This is an excellent opportunity for individuals with call center, customer service, healthcare, pharmacy, or health insurance experience who are passionate about helping others navigate complex healthcare processes. Responsibilities Serve as the primary point of contact between members, healthcare providers, pharmacies, and prescription assistance programs.Educate patients on available medication assistance and alternate funding programs.Conduct outbound outreach to patients and physicians regarding eligibility and documentation requirements.Assist patients and providers with completing and submitting manufacturer assistance program applications.Follow up with manufacturers to determine application and eligibility status.Coordinate with pharmacy benefit managers (PBMs) and dispensing pharmacies to ensure claims process correctly.Provide billing and program approval information to pharmacies once funding has been secured.Enter benefit overrides when applicable to facilitate prescription approvals.Maintain accurate case documentation and detailed records of patient interactions.Manage multiple cases simultaneously while delivering exceptional customer service. Required Qualifications Customer service or call center experience.Strong verbal and written communication skills.Experience handling inbound and outbound phone calls.Ability to manage sensitive information professionally and confidentially.Strong attention to detail and organizational skills.Ability to navigate multiple systems and applications simultaneously. Preferred Qualifications Healthcare customer service experience.Pharmacy, specialty pharmacy, or health insurance experience.Knowledge of prescription benefits, claims, or PBMs.Experience supporting patients, providers, or healthcare members.Basic Microsoft Excel skills. Ideal Backgrounds Candidates with experience in any of the following areas are encouraged to apply: Customer Service RepresentativeHealthcare Customer Service RepresentativeHealth Insurance RepresentativePharmacy Support RepresentativePatient AdvocateBenefit Verification SpecialistCall Center RepresentativeMember Services RepresentativeLicensed Health Insurance AgentSpecialty Pharmacy Representative Work Environment This position is fully onsite in Tempe, Arizona within a professional call center environment. Team members work closely with patients, physicians, pharmacies, and internal stakeholders while managing cases and supporting medication access programs. Why Join? Meaningful work helping patients access critical medications.Stable Monday-Friday schedule.Opportunity to gain healthcare and pharmacy industry experience.Collaborative team environment.Potential to build a long-term career in healthcare operations and patient advocacy. Job Type & Location This is a Contract position based out of Tempe, AZ. Pay And Benefits The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract position based out of Tempe, AZ. Application Deadline This position is anticipated to close on Nov 25, 2026. Workplace Type This is a fully onsite position in Tempe,AZ. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.