Specialty Care Navigator, Trauma

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health. We leverage technology to provide personalized support through self-guided tools, coaching, therapy, medication management, and specialty care. Our mission is to ensure that care continues through every job, move, health plan, and life stage.

Responsibilities

• Telephonic screening, brief intervention, and referral of members to a trauma specialty treatment provider.
• Apply active listening, psychoeducation, and motivational interviewing skills to understand each member's needs and provide support as they set goals.
• Utilize Judith Herman’s phase-based trauma treatment model to provide stabilization support to members in their process of engaging in care.
• Utilize motivational interviewing to assist members in engaging in care.
• Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider.
• Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs.
• As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis.
• Utilize written communication skills to interact with members and providers through email.
• Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes.
• Identify and problem-solve issues that serve as a barrier or disruption to care.
• Interact with multi-disciplinary teams such as care support, provider operations, and Benefits/billing.
• Participate in staff meetings, case consultations, and trainings.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Requirements

• Required mental health license: LCSW, LMFT, LPC
• Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma
• Experience with motivational interviewing, diagnostic assessment, and triage
• Knowledge of phased-based trauma treatment model and EBPs for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc)
• Excellent listening, written and verbal communication skills
• Acknowledge and embrace diversity and inclusion
• Experience working with diverse populations
• Motivated to go above and beyond for members to provide a high-touch experience
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
• Able to multi-task and context switch!

Bonus Qualifications

• Trauma specific licensure or certifications
• Bilingual

Qualifications

• Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma
• Experience with motivational interviewing, diagnostic assessment, and triage
• Knowledge of phased-based trauma treatment model and EBPs for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc)
• Excellent listening, written and verbal communication skills
• Acknowledge and embrace diversity and inclusion
• Experience working with diverse populations
• Trauma specific licensure or certifications
• Bilingual

Pay

The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.

Schedule

This is a full-time position that is fully remote. The shift for this position is Monday-Friday, 9-5pm PST, MT, or CT.