Specialty Care Navigator, Mood and Anxiety

About the role

Spring Health is a global mental health company dedicated to eliminating barriers to mental health. We leverage technology to offer personalized support through self-guided tools, coaching, therapy, medication management, and specialty care. Our platform has reached over 170 million people worldwide, serving leading employers, health plans, and partners.

Responsibilities

• Telephonic screening, brief intervention, and referral of members to a mood and/or anxiety specialty treatment provider.
• Apply active listening, psychoeducation, and motivational interviewing skills to understand each member's needs and provide support as they set goals.
• Utilize knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members as part of their care journey.
• Employ motivational interviewing to assist members in engaging in care.
• Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider.
• Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs.
• As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis.
• Utilize written communication skills to interact with members and providers through email.
• Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes.
• Identify and problem-solve issues that serve as a barrier or disruption to care.
• Interact with multi-disciplinary teams such as care support, provider operations, and Benefits/billing to ensure a smooth member experience.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What Success Looks Like

• Maintain high member satisfaction, as measured by survey responses.
• Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate.
• Triage and enroll members into appropriate LOC, based on presenting problems and goals.
• Outreach members via phone and email to schedule triages.

Requirements

• Required mental health license: LCSW, LMFT, LPC.
• Minimum of 2+ years of clinical care experience working with chronic and severe mood and anxiety disorders.
• Experience with motivational interviewing, diagnostic assessment, and triage.
• Knowledge of current best practices and evidence-based treatments for mood and anxiety disorders, with a strong preference for experience and training in Dialectical Behavioral Therapy (DBT).
• Excellent listening, written, and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Experience working with diverse populations.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

Bonus Qualifications

• DBT certifications.
• Bilingual.

Pay

The target base salary range for this position is $33.33 - $42.31 per hour, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.