Specialty Bartender Hollydeck - Full Time

Responsibilities

• Makes and serves craft cocktails and drinks.
• Maintains guest consumption of alcohol and intervenes as needed.
• Serves as a point of contact for service problems and escalates issues to leadership.
• Provides fast, friendly, professional beverage service to guests.
• Remains knowledgeable on all products in outlet, casino events, amenities, and promotions.
• Suggests and upsells products to increase sales and guest loyalty.
• Prepares and pours drink orders with proper portions and ingredients according to recipe and established guidelines.
• Adds garnishes according to established guidelines and standards.
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Operates a Point of Sales System, ringing proper amount into the register and giving guest the correct change.
• Maintains integrity of all financial controls and responsibilities.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures compliance with all regulatory compliance within area of responsibility and reports potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Qualifications

• At least 21 years of age.
• General Education Degree (GED) or High School Diploma; six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to count money and change correctly.
• Ability to work high volume days, nights, holidays, and weekends, as needed.
• Familiarity with cocktail ingredients and proper mixing and pouring techniques.
• Ability to work in small areas in a fast-paced and often crowded environment.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.