Specialty Associate - Vancouver Mall

Primary Responsibilities

• Greets and assists customers in finding products and delivering exceptional customer service.
• Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers.
• Mets or exceeds sales goals and productivity standards.
• Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
• Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise.
• Maintains sales floor recovery process to ensure a clean and organized store environment.
• Completes pricing and signing processes in specialty businesses.

Performance Standards

• Supports company shrink and safety initiatives.
• Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.

Core Competencies & Accomplishments

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

What You Get

• If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

About JCPenney

• JCPenney is the shopping destination for diverse, working American families.
• The Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value.
• JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.
• The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.
• In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range

USD $17.25/Hr -USD $21.57/Hr.