Specialty Associate - Fayette Mall

About the Role

A Specialty Associate contributes to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals.

Responsibilities

• Greets and assists customers in finding products and delivers exceptional customer service.
• Informs customers of key product attributes and care/protection plans to generate interest; suggests additional products to customers.
• Meets or exceeds sales goals and productivity standards.
• Partners with team members and actively listens to all customer issues.
• Promotes FindMore, assists with credit, reward, and gift card programs, and engages customers to support the company's credit application process.
• Participates in inventory processes and all merchandise transfers, returns to vendor/warehouse, and handling of defective merchandise.
• Maintains sales floor recovery process to ensure a clean and organized store environment.
• Completes pricing and signing processes in specialty businesses.
• Supports company shrink and safety initiatives.
• Consistently meets established performance standards for the role, including the company's iCAP program, products and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Results: Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Benefits

• Competitive benefits package including medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and holidays (eligibility requirements apply).
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eligible associates receive eight paid holidays during the calendar year.
• All store hourly associates scheduled to work on a designated holiday receive additional compensation.

For paid vacation days and eligibility requirements for other benefits, visit www.catalystbrandsbenefits.com.

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop—from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

Pay

Pay Range: USD $12.00/Hr – USD $15.00/Hr.