Specialty ASM

About the role

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Specialty Assistant Store Manager, this role involves:

• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
• Leading a team of associates to ensure exceptional service while shopping in a clean, safe, well-stocked store.
• Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience.
• Providing full leadership over the store at times, collaborating with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.
• Collaborating with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.
• Rotating through Merchandising and Operations assignments for the purpose of cross-training and development.

Responsibilities

• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
• Leading a team of associates to ensure exceptional service while shopping in a clean, safe, well-stocked store.
• Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience.
• Providing full leadership over the store at times, collaborating with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.
• Collaborating with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.
• Rotating through Merchandising and Operations assignments for the purpose of cross-training and development.

Requirements

• 2 years of experience leading associates in a retail environment.
• 3 years of experience working in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• 1 year of experience directly managing sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Qualifications

• Bachelor's degree in related field.
• 5 years of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry.
• 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).

Skills

• Leadership skills.
• Customer service skills.
• Inventory management.
• Safety protocols.
• Team coordination.
• Microsoft Office Suite proficiency.

Benefits

Lowe’s offers a comprehensive benefits package, including:

• Health insurance options.
• Dental and vision insurance.
• Paid time off.
• Retirement savings plans.
• Employee assistance programs.
• Discounts on Lowe’s products and services.

Pay

The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Schedule

This role generally schedules for 48 hours per week, with more hours required based on business needs. Morning, afternoon, and evening availability is required.