Specialty Account Manager

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans.

About the role

The Specialty Account Manager is responsible for providing service and retaining their assigned book of business through direct contact or through insurance brokers. Uses company and product knowledge to influence customers. Assists with selling and renewing specialty product (life, disability, dental and vision) groups in assigned territory to groups, brokers, consultants, and direct sales. Will coordinate and collaborate with any assigned MMO Health Account Executive, when applicable. Works to help onboard new groups. Ensures customers are serviced appropriately from the point of sale throughout the business relationship. Primary responsibility with 51+ market, secondarily in the 1-50 coordinating with Small Market MMO Sales.

Responsibilities

• Manage client accounts using strong customer service and proactive communication with clients and brokers.
• Coordinate strategies and communication with Client Director counterparts and/or Small Market Medical Mutual team when health products exist or are in contention of selling.
• Serve as client subject matter expert for in-depth knowledge of products, services, and industry best practices to effectively consult with clients and brokers.
• Educate key clients and brokers on renewal development to optimize resources that will increase retention and maximize profitability and possibility of additional specialty sales.
• Communicate renewal information to brokers and key clients, coordinating with assigned MMO Health Account Executive where applicable.
• Negotiate rates and present product options when needed for client retention.
• Serve as implementation manager for onboarding new key clients.
• Manage problem resolution for key client and broker service issues to ensure high standards of customer satisfaction.
• Report monthly on retention status and competitive challenges that may prohibit retention goals.
• Create and execute strategic account plans for each client each year that include identified opportunities to promote additional Medical Mutual products.
• Represent MMLIC & SDC with presentations, product knowledge, and attendance at events as needed.
• Conduct employee enrollment meetings to employer groups.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in business administration, sales, or similar field or an equivalent combination of education and experience.
• Three or more years of experience in a Client Service or Account Coordinator position in the insurance or other industries. Insurance experience is preferred.
• Professional Certification(s): License to sell Life and Health in designated service area (i.e., Ohio, Kentucky, Indiana) is preferred. Must be willing to maintain current licensure by attending continuing education courses as required by Ohio Department of Insurance.

Skills

• Knowledge of ACT Database software; Microsoft Office – primarily Word, Excel, Outlook, PowerPoint.
• Ability to calculate figures and amounts such as percentages, discounts, commissions, pro-rata.
• Ability to apply concepts of basic accounting.
• Have or be able to develop full understanding of company history/philosophy and services provided.

Benefits

• Company-provided equipment for this role, including a laptop, monitors, keyboard, mouse, and headset.
• Access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• Opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.
• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life, and disability insurance.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources, and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity, or adoption.
• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive, and welcoming culture with Business Resource Groups.