Specialized Onsite Travel Consultant - Florence, KY

About the role

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Responsibilities

• Advise and arrange travel for corporate business customers
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems (GDS) - Sabre
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Qualifications

• Aims experience is a plus
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise - Sabre
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Skills

• Positive telephone service techniques
• Collaboration within teams
• Proactive anticipation of needs
• Customer service orientation
• Global Distribution Systems (GDS) - Sabre expertise

Benefits

The US national base salary range for this position is from $39,200.00 - $72,800.00. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Pay

The US national base salary range for this position is from $39,200.00 - $72,800.00.

Schedule

Hours of operation are 24 x 7. Looking for someone to be flexible and open to work - day, afternoon and evening shifts including weekends.

Location

Kentucky, United States