Specialized Consulting Manager, SAP, CP & ESG Corporate Tax

About the role

The SAP Implementation Consultant is responsible for delivering high quality implementation and integration services for Wolters Kluwer Corporate Tax solutions across a variety of ERP, billing, eCommerce, and business applications.

Responsibilities

• Lead customer implementation projects for CCH SureTax® across SAP ECC, SAP S/4HANA, and other ERP, billing, eCommerce, and business application environments.
• Partner with customers, implementation partners, and internal stakeholders to assess business and indirect tax requirements, design solutions, and define implementation strategies.
• Develop tax requirements and functional design documentation, configure tax and business rules, support integration requirements, and oversee solution validation through testing and acceptance activities.
• Serve as a functional and technical advisor throughout the implementation lifecycle, including process design, gap analysis, training, user testing, change management, and operational readiness planning.
• Provide expertise in indirect tax processes and regulatory considerations across a variety of industries, including retail, software, manufacturing, telecommunications, construction, and related sectors.
• Deliver customer presentations, workshops, and training sessions, ensuring stakeholders understand solution capabilities, business processes, and operational impacts.
• Collaborate with integration, development, and implementation partners to support the successful deployment of tax solutions within third-party business applications.
• Support customer testing efforts and troubleshoot complex business and system requirements to ensure solutions align with operational and tax compliance objectives.
• Act as a trusted advisor to customers, providing recommendations on indirect tax processes, system architecture, integration approaches, and implementation best practices.
• Provide Tier 2 support and escalation assistance for complex implementation and integration issues in coordination with the Customer Support organization.
• Partner with Product Management, Product Development, Professional Services, and Customer Support teams to improve products, services, implementation methodologies, and customer outcomes.
• Contribute to the development of implementation standards, documentation, best practices, new service offerings, and team mentoring initiatives.
• Support pre-sales activities, including solution discussions, discovery efforts, demonstrations, and implementation planning in partnership with Sales and Solution Architects.
• Willingness to provide occasional after-hours support during critical project milestones, deployments, or customer escalations.

Qualifications and Experience

• 5+ years of experience implementing indirect tax solutions within SAP ECC and/or SAP S/4HANA environments.
• Experience implementing and integrating indirect tax solutions such as CCH SureTax®, Vertex, Avalara, Thomson Reuters, or similar tax technologies.
• Consulting experience supporting enterprise software implementations, including requirements gathering, solution design, data migration, data conversion, testing, training, and deployment activities.
• Experience implementing and integrating enterprise business applications, including ERP, billing, eCommerce, and related systems.
• Experience with cloud-based software solutions, APIs, web services, and integration technologies.
• Experience configuring software solutions and delivering effective end-user and administrator training.
• Understanding of software development lifecycle (SDLC) processes, including requirements, architecture, design, testing, deployment, and system integration.
• Strong analytical, problem-solving, and troubleshooting skills with the ability to translate complex technical concepts into business-focused solutions.
• Excellent written, verbal, and presentation skills, including the ability to communicate effectively with technical teams, business stakeholders, and executive leadership.
• Proven ability to manage multiple client projects and priorities, coordinate project activities, and deliver results in a fast-paced, collaborative, matrixed environment.
• Demonstrated ability to build and maintain effective working relationships with customers, partners, vendors, and internal stakeholders.
• Demonstrated decision-making and critical-thinking skills, with the ability to evaluate alternatives, manage change, and recommend practical solutions.
• Advanced customer service orientation and commitment to delivering exceptional customer experiences.
• Knowledge of indirect tax concepts and regulatory requirements across multiple industries is preferred.
• Ability to lead customer workshops, facilitate requirements discussions, and provide consultative guidance on business processes, tax requirements, and integration strategies.

Professional Attributes

• Self-motivated and capable of working independently while contributing effectively within a team environment.
• Demonstrates professionalism, accountability, and a commitment to continuous improvement.
• Maintains awareness of industry trends, evolving technologies, and broader business considerations impacting customer success.
• Contributes to a positive and collaborative work environment and supports the success and development of fellow team members.

Travel Requirements

Ability to travel up to 20%, including domestic and occasional international travel, as required to support customer implementations, workshops, training, and strategic business meetings.

Compensation

$107,500.00 - $188,400.00 USD This role is eligible for Bonus.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.