Specialized Consultant - III (REMOTE)

Responsibilities

• Demonstrated comprehensive knowledge of concepts and principles in functional area; general knowledge of system operations, policies, procedures, and technologies.
• Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience; effectively communicates with clients and other resources to update and maintain progress status.
• Provides input/status updates to senior leadership and executives during project design, build, and testing phases.
• Identifies repetitive manual tasks and implements automation solutions to streamline workflows, reduce operational burden, and improve productivity.
• Applies best practices in incident response, including proactive monitoring, rapid triage, and effective communication during on-call rotations; ensures incidents are managed efficiently to minimize impact and restore services quickly.
• Actively resolves and tracks the completion of events, changes, problems, incidents, and requests within appropriate process guidelines; coordinates business requirements and scope, and participates in cross-functional teams to ensure product adherence to business requirements.
• Leads efforts to diagnose and resolve complex production issues; conducts thorough post-mortem analyses to identify root causes, document lessons learned, and implement corrective actions to prevent recurrence.
• Leverages experience in Site Reliability Engineering, DevOps, or Systems Engineering to build and maintain robust systems, including designing for reliability, scalability, and maintainability, and collaborating across teams to drive operational improvements.
• Maintains a strong understanding of security principles and integrates them into operational processes; ensures compliance with security standards, proactively identifies vulnerabilities, and fosters a culture of secure operations.
• Works under direction and guidance in planning details of procedures and methods to attain definite objectives; makes decisions within established or widely accepted standards.
• Achieves assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience.
• Follows Agile methodology (SAFe); participates in on-call rotation as required.

Qualifications

• Bachelor’s degree or equivalent experience with 6 to 9+ years of relevant work experience.
• Highly preferred: B.S. in Computer Science, Information Technology, Engineering, related discipline or equivalent experience with 6 to 9+ years of relevant work experience.
• Broad understanding of various information technology disciplines and how they combine to provide business value, including:
  • UNIX and Windows Operating Systems
  • Server Hardware, Firewalls, Network routing, Switches, Load Balancers
  • Middleware, File Transfer and Messaging, and Database
  • Cloud Technology
  • Automation Technology
• US Citizenship or US Permanent Resident status required.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plans: Participation in a company-sponsored retirement savings plan
• Legal Service Plans: Access to attorneys for legal advice and representation

Pay

USD 81.49 /hr. – USD 100.00 /hr. on W2