Specialist - TORA OEMS

The OEMS Support team at LSEG TORA is responsible for providing customer support and ensuring the stability of business-critical client and server-based application processes.

• Handling customer inquiries via emails or calls
• Proactive & reactive real-time monitoring of processes, connections & trade flows
• Investigate, triage, and solve production problems as they occur
• Investigation of written and verbal inquiries via log file and process analysis, e.g. session drops, order issues, flow breaks, booking issues
• Handling incidents by working closely with development, product and business units, tracking the issues and following up post-event
• Raising problems to core development and engineering groups in a clear and timely manner
• Conduct daily proactive & reactive ready-for-business checks
• Work as an integral part of a global team, contribute to standardizing documentation and knowledge sharing
• Help to write specifications and provide feedback to the development team for the tools used by support

Job Requirements

• Computer Science, MIS or Finance degree with proven technology skills/knowledge
• Prior application support with BUY/SELL side Front, Mid, Back Office or trade floor exposure
• A highly motivated, self-starter who is happy working for demanding clients with good communication and interpersonal skills
• Ability to work independently and handle complex tasks with little supervision
• Advanced technical, analytical and problem-solving skills with the ability to clearly present technology to a non-technical audience
• Understanding of how large-scale production systems are put together and experience with triaging and solving problems with them (e.g. order management systems, execution management systems)
• Good understanding of Unix/Linux commands, and the ability to efficiently scrap and extract data from log files
• Basic networking debugging skills
• Good grasp of relational databases and the ability to form SQL queries

Desired Skills

• Knowledge of the FIX protocol (or deep knowledge of other protocols based on a specification)
• Scripting skills (e.g. python, shell)
• Prior experience working with international teams
• Advanced knowledge of Microsoft Excel
• Experience with bug handling and/or QA
• Experience working with public cloud providers (Azure, AWS, etc...)

Language Requirements

• English - excellent communication skills both written and verbal
• Proficiency in languages like Japanese, Cantonese, or Mandarin would be a plus