Specialist, Ticketing Operations Administration, FIFA World Cup 2026

Main Responsibilities

• Provide administrative support to the Ticketing Operations team for the delivery of the FIFA World Cup 2026™.
• Maintain organized archives and ensure proper oversight of files and records.
• Support the team in maintaining the Confluence environment updated and clean, ensuring information is accurate and accessible.
• Aid in meeting scheduling and logistics.
• Cook up and support tournament-related meetings, special events, and provide project management support as needed.
• Cook up and support the ticketing accreditation project.
• Support the team in workforce planning and maintain the workforce management tools.
• Aid in the planning, coordination, and potential selection of volunteers.
• Contribute to staff recruitment when required, including reviewing CVs and supporting interviews.
• Aid in keeping project schedules updated and prepare reports for the Head of Ticketing Operations as needed.
• Provide day-to-day administrative support across various ticketing operational teams.
• Coordinate with other Ticketing teams and departments on cross-functional areas and topics.
• Support different teams on assigned tasks, including quality assurance activities.
• Support day-to-day tournament time operations during the FWC26.

YOUR PROFILE

• Show commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• Capacity to share information with colleagues across all levels and divisions, tangibly influence others, and maintain a network of support contacts.
• Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
• Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Bachelor degree or similar level of education ideally in administration.
• Minimum of 1-3 years of experience in events.
• Experience in workforce management and recruitment.
• Experience in project management and the ability to handle multiple projects simultaneously.
• Ticketing experience is of advantage.

Languages

• Fluent in English, ideally fluent in Spanish, any other language is a plus.

Technology Proficiency

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project).
• Proficient in planning software and online collaboration tools.