Specialist, Technical Systems Analysis

About the role

This role supports the installation of Group Insurance customers, working closely with both customers and third-party administrators, as well as internal business partners including Implementation, Distribution, and Operations. The primary focus is on defining and implementing effective solutions for data requirements specific to the customers' plan designs.

Responsibilities

• Define data requirements specific to the customers’ plan design, review data requirements with the customer, and offer alternatives for data concerns.
• Conduct a thorough review and analysis of test files to identify and communicate any issues, offering alternative solutions to support the administration needs of our customers.
• Coordinate activities to complete the data load into the appropriate administration system once the customer production file is received.
• Solve complex problems and take a broad perspective to identify solutions, working independently and contributing on internal team projects and cross-functional initiatives.
• Work with customers and partners to define and implement solutions, tailoring messages based on the customer's needs.

Requirements

• Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer’s needs.
• Strong analytical and problem-solving skills, preferably working on data management / data integration projects.
• Excellent interpersonal skills and the ability to build and cultivate partnerships with Group Insurance customers, TPA's and internal business partners.
• Demonstrated project management skills, with the ability to work on multiple projects at varying stages.
• Prior experience with administration of Group Insurance benefits or eligibility processing is preferred.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Technical background with SQL, Excel / Excel Macros and text file manipulation.
• Experience with text / CSV / fixed width file formats.
• Ability to quickly become proficient on new processes with minimal guidance.

Skills

• Experience with XML highly desired.
• Working knowledge of API’s a plus.
• Cross-functional business expertise, with knowledge of Group Insurance products and services.

Benefits

Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period). Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.