Specialist- Sales Ops

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, serving industry stakeholders in over 150 countries. Our portfolio includes high-quality vision care products such as the Essilor brand (Varilux, Crizal, Eyezen, Stellest, Transitions), iconic eyewear brands like Ray-Ban, Oakley, Persol, and Oliver Peoples, and a network of retail and e-commerce platforms including Sunglass Hut, LensCrafters, and Target Optical.

About the role

The Sales Operation Specialist supports designated account managers in driving sales through flawless execution of the Order to Delivery process, assortment and order management, and participation in key customer meetings. This role manages external communication with clients and internal communication with teams such as Customer Service, Logistics, Planning, Credit, IT, Marketing, and Product.

Responsibilities

• Supports account managers in achieving annual invoiced sales performance for designated accounts.
• Tracks and maximizes Order to Delivery key performance indicators; establishes ad-hoc dashboards for internal stakeholders.
• Coordinates and performs order management tasks, including writing/submitting orders, monitoring allocation and fill rates, and updating assortment tools.
• Ensures best service levels from order receipt to delivery, including troubleshooting post-delivery issues.
• Develops strong external relationships with assigned customers, focusing on excellent service and Luxottica best practices.
• Acts as project manager for New Product Introduction (NPI) activities, bridging sales, product, marketing, and supply chain.
• Tracks past and future orders, updates account managers, customers, and business planners, and identifies opportunities.
• Attends and assists at customer meetings at Luxottica Corporate Headquarters or customer locations.
• Analyzes KPIs related to the order portfolio to identify opportunities.
• Provides timely and clear communication to customer inquiries via email and phone.
• Attends trade shows as needed for customer and business requirements.
• Supports training for internal business groups and partners on channel-specific practices and product distribution.

Requirements

• Bachelor’s degree.
• 3+ years of experience in sales or sales support, with direct customer interface.
• Knowledge of the US retail climate, particularly the eyewear industry.
• Strong customer focus and organizational/analytical skills.
• Excellent verbal and written communication skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in Excel, Word, and PowerPoint.
• Strong time management and ability to work independently.
• Attention to detail and accuracy.
• Innovative thinking and strong interpersonal skills.
• Ability to work well with all levels of internal leadership and staff.
• High priority on responsiveness.

Preferred Qualifications

• Past experience with retail or buying.
• SAP knowledge.
• Supply chain knowledge and EDI experience.
• Microsoft Access experience.

Pay

$70,304.00 - $90,074.52 annually, plus a competitive bonus and/or commission plan. Employee pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.