Specialist Quality Solutions

About the role

Act as the liaison between quality departments (clinical, supplier quality, and post-market surveillance) and product division departments (sales, marketing, and purchasing) to prioritize and implement quality initiatives. Responsible for analysis of challenges identified by leadership and independently recommending and implementing solutions.

Responsibilities

• Resolve urgent and complex customer quality issues in a timely and professional manner.
• Organize work effectively in the face of shifting priorities.
• Anticipate and take action on what needs to be done to ensure projects are completed.
• Lead risk analysis activities for new and existing products and services; provide insight and review with client and leadership.
• Develop, initiate, and implement innovative and effective quality programs and solutions to improve quality outcomes for Custom Procedure Tray customers.
• Analyze customer-specific quality data and map engagement strategies to address quality trends.
• Troubleshoot potential quality trends related to Medline custom kits.
• Develop content and present to current and potential Medline customers, sales reps, and division leadership to promote Medline quality initiatives.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in quality, marketing, or a related field.
• At least 2 years’ experience managing projects with cross-functional teams.
• At least 2 years’ experience developing and delivering presentations.
• Proficient in Microsoft Applications (Excel, Word, PowerPoint) and computer system technology.
• Position requires travel up to 25% of the time for business purposes (within state and out of state).

Skills

• Ability to communicate technical information to non-technical audiences, including executive-level internal and external stakeholders.
• Skill and ability to complete assignments and projects within tight timeframes.
• Ability to coordinate concurrent projects and manage competing priorities and critical deadlines.
• Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement and find solutions (preferred).
• Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems (preferred).

Pay

Anticipated salary range: $79,000.00 - $119,000.00 annually. The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible.

Benefits

• Health insurance.
• Life and disability insurance.
• 401(k) contributions.
• Paid time off.
• Employee Assistance Program (EAP).
• Employee Resource Groups.
• Employee Service Corps.

Benefits apply to employees working 30 or more hours per week on average. For roles with fewer than 30 hours per week, benefits include 401(k) contributions, paid time off, and access to EAP, Employee Resource Groups, and the Employee Service Corp.