Specialist, Project Management

This remote position coordinates support tasks related to operations, handling incoming and outgoing contacts, responding to former employee inquiries, and collaborating with local site teams. The role involves communicating with outside partners and vendors, maintaining contacts within case and inventory management systems, and logging contact details and recovery efforts.

About the role

Join a globally recognized organization that fosters a people-first, inclusive culture and has earned awards such as “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth.” As a remote Specialist Project Manager, you’ll be part of a diverse team from over 70 countries, contributing to exceptional customer experiences and tech-powered innovation for leading brands. This role offers real career growth—80% of managers and leaders are promoted from within—and access to free learning and leadership development programs.

Responsibilities

• Participate in planning, development, implementation, and support of operational activities
• Answer and route incoming calls to appropriate personnel
• Identify opportunities to streamline operational procedures within and between departments
• Coordinate rewards, recognitions, and employee engagement activities
• Update, maintain, prepare, and distribute operational status reports using various software programs
• Coordinate meetings as requested
• Assist the operations management team in prioritizing daily initiatives
• May assist in completing expense reports
• Deliver expert customer experiences
• Maintain contacts within case management and inventory management systems, including logging details and tracking recovery efforts

Requirements

• Bachelor's degree in business administration, marketing, project management, sales, communications, or related field (or equivalent experience)
• PMP, CAPM, Agile, Scrum, or equivalent certification preferred
• 3+ years of experience in project management, sales operations, account management, business development, or related roles
• Experience supporting B2B sales teams, client onboarding, implementation projects, or revenue-generating initiatives
• Ability to manage multiple projects simultaneously in a fast-paced sales environment
• Strong understanding of B2B sales processes, lead generation, pipeline management, forecasting, and customer lifecycle management
• Experience coordinating cross-functional teams (Sales, Marketing, Operations, Customer Success, Training, Leadership)
• Proficiency with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems
• Experience tracking KPIs, project milestones, sales metrics, and business outcomes
• Strong analytical skills with the ability to interpret data and provide actionable recommendations
• Experience developing project plans, timelines, status reports, dashboards, and executive presentations
• Excellent organizational, communication, and stakeholder management skills
• Ability to identify risks, manage competing priorities, and drive projects to completion
• Advanced proficiency in Microsoft Excel, PowerPoint, Teams, SharePoint, and other business productivity tools
• Experience with process improvement, change management, and operational efficiency initiatives (preferred)
• Must reside in the United States with a valid U.S. address

Skills

• Project Planning & Execution
• B2B Sales Support
• Stakeholder Management
• Client Relationship Management
• Process Improvement
• Sales Operations
• Revenue Enablement
• Strategic Planning
• Risk Management
• Data Analysis & Reporting
• Cross-Functional Collaboration
• Executive Communication

Benefits

• Base salary range: $70,000 (varies by work location, qualifications, skills, education, experience, and competencies)
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access earned wages early
• Company networking opportunities through affinity groups (e.g., Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions)
• Health and wellness programs with trained partners
• Mentorship programs for career development
• Work-from-home convenience with company-supplied technologies
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community engagement
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and more
• Additional perks and benefits

Military veterans are encouraged to apply.