Specialist, Proactive Network Maintenance

About the role

The Proactive Network Maintenance Specialist oversees and implements proactive maintenance programs for the telecommunications network infrastructure. This role focuses on identifying, addressing, and preventing potential issues within the network to ensure optimal performance, reduce downtime, and extend the critical infrastructure lifecycle.

Responsibilities

• Design and oversee preventative maintenance programs to address potential vulnerabilities in the network infrastructure.
• Work closely with engineering and operations teams to identify recurring issues and develop long-term solutions.
• Work closely with HFC standards and design teams to ensure network evolution path success.
• Create processes and procedures for identification and prioritization of key network upgrade locations.
• Recommend improvements to network architecture and design based on preventative maintenance findings.
• Analyze network performance data to identify patterns of degradation or failure.
• Utilize predictive analytics to forecast potential network failures and intervene before they impact service.
• Monitor KPIs related to network uptime, performance, and maintenance efficiency.
• Work with third-party vendors and service providers to ensure that all maintenance activities are completed in a timely and cost-effective manner.
• Collaborate with internal stakeholders, such as the engineering, IT, and customer service teams, to ensure seamless communication and coordination of maintenance activities.
• Establish and enforce network maintenance protocols and procedures that comply with industry standards and regulatory requirements.
• Identify risks associated with network components and develop plans to mitigate those risks.
• Ensure documentation of all preventative maintenance activities and maintain accurate records of network assets.
• Conduct regular assessments of the network to improve efficiency, reduce operational costs, and improve uptime.
• Stay updated on the latest trends in network maintenance and technologies, and implement best practices.

Requirements

• Minimum of 5 years technical operations experience (HFC) within CATV, with a focus on progressive leadership and technical skills development.
• Minimum of 5 years HFC Network technician or HFC design (or other related experience).
• Minimum of 2 years Project management experience for large scale technology deployments (or other related experience).
• Advanced knowledge of HFC topology, troubleshooting and metrics which include MER, BER, and other advanced customer impacting parameters.
• Passive Optical Network experience, (RFOG, GPON, XGS etc.) with OSP topology and ability to identify metrics of success.
• Strong written and oral communication skills: ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner.
• Extensive knowledge of MS Office products such as Word, Excel, PowerPoint, etc.
• Working knowledge of Google platforms such as Google document sharing and Google Sheets.
• Working knowledge of Big Query and data analytics preferred.
• Experience with AI platforms with regards to application creation and coding preferred.
• Ability to work remotely through video conference platforms such as Google Meets.
• 50% travel between Breezeline and Cogeco systems.
• Experience in CSG Work Force Express deployment and usage.
• Bilingual (English/French) proficiency is desirable in some locations but not required.

Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

Location

Miramar, FL