Specialist Patient Access Referrals and Auth
About the role
The Specialist Patient Access role at Dignity Health Medical Group serves as a crucial first point of contact for patients, ensuring a seamless and empathetic experience while accurately facilitating their entry into the healthcare system. Every day, you will manage patient appointments, verify insurance information, accurately register patient demographics, and provide clear financial counseling regarding services. You'll communicate effectively with patients and clinical teams, resolve access-related issues, and ensure compliance with all regulatory and organizational policies.
Responsibilities
- Manage patient appointments, verify insurance information, and accurately register patient demographics.
- Communicate complex exam preparation instructions, pre-procedure requirements, and laboratory prerequisites to patients and referring providers.
- Determine appointment type and urgency using department guidelines, clinical decision trees, and independent judgment within scope of training.
- Utilize various patient management systems, maintain data integrity, and contribute to improving patient access workflows.
- Handle a high volume of inbound calls supporting patients, providers, clinics through patient registration, appointment scheduling, cancellation and rescheduling.
- Utilize electronic appointment management systems and electronic health records.
Requirements
- A High School Diploma/GED
- Minimum of 2 years of experience in a healthcare environment, such as a medical office, patient access, or contact center setting
- Experience with computer systems, including web-based applications and electronic health records (EHRs)
Preferred
- Experience in a patient-facing or patient access environment
- Experience in a high-volume, multi-channel contact center or referral/authorization workflow
Benefits
CommonSpirit Health offers a competitive benefits package, including medical, prescription drug, dental, vision plans, life insurance, paid time off, tuition reimbursement, retirement plan benefits, and more. For more information, please visit our Total Rewards page.
Pay
The posted compensation range of $19.01 - $26.85 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.
Schedule
Monday - Friday (6:00am - 6:00pm) Varies
Category
Nurse Assistant