Specialist Patient Access

About the role

Hello Humankindness Where Your Passion Meets Purpose: Join Dignity Health Medical Group Are you a healthcare professional who believes that every patient deserves not just treatment, but unwavering compassion? Do you envision a world where healthcare isn't just a service, but a fundamental right, delivered with integrity and innovation? If so, then Dignity Health Medical Group (DHMG) is where your career finds its true calling. At Dignity Health Medical Group, you're not just filling a role; you're becoming an architect of healthier communities. We are the employed physician group of Dignity Health Arizona, and our success isn't just measured in numbers, but in the lives we touch and the advancements we champion. Here's what sets us apart and why you belong with us: Impact that Resonates: You'll be part of a team delivering comprehensive clinical services, making a tangible difference in the lives of countless individuals. From cutting-edge diagnostics to life-changing treatments, your expertise will directly contribute to improved health outcomes. A Culture of Growth and Innovation: We don't just practice medicine; we advance it. Shaping the Future of Healthcare: DHMG is deeply invested in preparing tomorrow's healthcare providers. We seamlessly blend clinical services with translational and bench research, creating a dynamic environment that augments medical education for residents and students. Values-Driven Mission: We are united by a powerful set of principles. If you are deeply committed to social justice, health equity, and are prepared to deliver care in new, innovative ways, your values align perfectly with ours. We believe that everyone, regardless of background, deserves access to high-quality healthcare, and we actively work to make that a reality. A Supportive and Collaborative Environment: We believe in building a strong, inclusive team where everyone feels valued and respected. Are you ready to transcend the ordinary and join a healthcare family where your skills are celebrated, your voice is heard, and your passion for healing finds its ultimate expression? If you're eager to contribute to an organization that is making a profound difference, where innovation meets compassion, and where your commitment to social justice and health equity will be not just welcomed, but celebrated – then Dignity Health Medical Group is waiting for you.

Responsibilities

• Serve as a crucial first point of contact for patients, ensuring a seamless and empathetic experience while accurately facilitating their entry into the healthcare system.
• Manage patient appointments, verify insurance information, accurately register patient demographics, and provide clear financial counseling regarding services.
• Communicate effectively with patients and clinical teams, resolve access-related issues, and ensure compliance with all regulatory and organizational policies.
• Utilize various patient management systems, maintain data integrity, and contribute to improving patient access workflows.
• Demonstrate exceptional customer service skills, strong attention to detail for accurate data entry and financial verification, excellent communication for clear patient and team interactions, and a profound commitment to patient advocacy, data accuracy, and optimizing the patient journey.
• Perform registration duties and scheduling functions in the EMR; process inbound and outbound referrals.
• Ensure pre-registration process is complete for all assigned accounts at least 5 days prior to the scheduled date of service whenever possible.
• Verify insurance eligibility/benefits and co-pay/deductibles for primary and secondary insurance.
• Enter correct primary and secondary insurances during scheduling process in the IDX system; direct non-insured patients to financial counselors.
• Obtain accurate patient demographics when registering and scheduling patients (accurate spelling, correct abbreviations, punctuation, completeness).
• Obtain authorization/pre-certification from physician's office/insurance company for consults.
• Follow up on missing authorizations; if not obtained within 48 hours prior to service, contact patient to advise them of their financial responsibility.
• Identify any outstanding balance due, notify patient during financial clearance process and request patient payment.
• Set up payment plans for patients who cannot pay their entire current copayment and/or past balance in one payment.
• Explain the payment and billing assistance program to all patients regardless of financial concerns or limitations.
• Clarify division of financial responsibility if payment for services is split between a medical group and an insurance company.
• Answer phones and respond to telephone inquiries quickly and appropriately, addressing the caller's needs and providing exceptional customer service; act as a resource/liaison for internal and external customers as well as team members.
• Document transactions/calls in established database and follow procedure for physician referral and class registration services; use database to research complex issues.

Requirements

• High School Diploma or GED
• One year of customer service experience or industry experience in a healthcare setting
• Preferred: Associates degree in a health related field
• Preferred: Two (2+) years of relevant experience related to the core functions

Pay

$19.01 - $26.85 /hour