Specialist Off Field Operations

About the role

Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible. Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Responsibilities

• Deliver an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience, providing clear, accurate, and knowledgeable information about products and assortment.
• Anticipate the needs of the athlete; actively drive sales through product and services recommendations and a deep understanding of athlete needs.
• Assist with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, exceptional selling skills, and key operational processes.
• Serve as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrate efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensure products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Uphold company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promote and drive customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Qualifications

• High School Diploma or Equivalent
• 1–3 years of experience
• Previous retail or customer-facing experience preferred

Cameras must be on during all virtual interviews. Offers are contingent upon a satisfactory background check which may include ID verification.