Specialist, Mental Health Adult OP

About the Role

The Specialist is responsible for coordinating and managing patient appointments to support efficient operations and a positive patient experience. You will work closely with patients, physicians, and staff to schedule appointments, maintain accurate patient information, communicate scheduling details, and help ensure patients receive timely and coordinated care.

Typical Day Might Include

• Providing coverage for front desk and reception area as needed, including telephone coverage, greeting patients and visitors, and managing front office flow.
• Processing all internal and external referrals, including phone and walk‑in inquiries.
• Conducting initial screening of referral information and consulting with clinical staff when triaging moderate to high‑risk cases.
• Routing referrals appropriately based on clinical urgency, program criteria, and service availability.
• Coordinating all intake and initial clinical appointments in accordance with departmental access standards and scheduling targets.
• Ensuring timely placement of urgent and non‑urgent patients into appropriate intake slots to support program volume and access requirements.
• Managing appointment follow‑up, including outreach and rescheduling for missed or canceled intake appointments.
• Coordinating the patient registration process, ensuring all required demographic, insurance, consent, and authorization documentation are obtained prior to initiation of services.
• Maintaining accurate tracking systems, spreadsheets, and logs of all referrals, appointment offers, scheduling outcomes, and access metrics in accordance with departmental standards.
• Performing insurance verification and notifying the Managed Care Specialist of the need for benefit eligibility checks for patients.
• Coordinating with the Managed Care Specialist to resolve insurance, billing, and authorization related issues.
• Serving as a liaison between the behavioral health program and external referral sources, including primary care providers, community agencies, and social service organizations.

Qualifications

• High School diploma required; Bachelor’s degree preferred in Mental Health.
• 2–4 years of experience in managed care and insurance preferred.
• Strong communication, organizational, multitasking, and computer skills.
• Ability to work effectively in a collaborative healthcare environment.
• Knowledge of medical terminology, electronic medical records, physician order entry, and healthcare documentation preferred.
• Bilingual ability preferred.

Pay

$21.96 – $27.28 per hour (New Jersey wage range).

Schedule

Monday‑Friday, 8:00 am – 4:00 pm (Day shift).

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more