Specialist, Inside Sales I

At Waste Resource Management (WRM), we go beyond operating trucks—we are dedicated to environmental protection and delivering exceptional service. With a presence across Texas, Colorado, Florida, and Nevada, our affiliated companies—SouthWaste Disposal LLC, Silver City Processing, and McDonald Farms, Inc.—offer comprehensive solutions for liquid waste recycling and transportation. Join a company that values your work for the environment, our clients, and your career.

About the role

As an Inside Sales Specialist I, you will support revenue growth through outbound sales activity and inbound customer inquiries. This position assists with qualifying opportunities, providing basic pricing and service information, and supporting the sales process through accurate documentation and coordination with internal teams. You will work under close-to-moderate supervision, follow established sales processes, and focus on developing product knowledge, sales skills, and proficiency with CRM tools.

Responsibilities

• Support revenue generation through outbound sales calls and inbound customer inquiries.
• Conduct outbound follow-up calls using CRM lists, dashboards, or assigned call queues.
• Receive and handle inbound inquiries from non-broker and non-franchise sources as directed.
• Qualify leads and gather basic customer information to identify potential sales opportunities.
• Provide introductory service information and pricing guidance within established parameters.
• Assist with preparing quotes, proposals, and service agreement documentation.
• Submit completed documentation to the appropriate internal teams for review or next steps.
• Maintain accurate call notes, activity tracking, and opportunity updates in CRM systems.
• Follow defined sales processes, scripts, and outreach guidelines.
• Coordinate with Inside Sales Specialist II, Customer Experience Specialists, and other internal teams as needed.
• Respond to customer inquiries in a timely and professional manner.
• Support customer onboarding by ensuring documentation is complete and accurate.
• Learn company services, pricing structures, and sales tools.
• Meet individual activity-based performance expectations (calls, follow-ups, documentation accuracy).
• Perform other related duties and sales support tasks as assigned.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
• 0-2 years of inside sales, customer service, call center, or related experience.
• Interest in developing a career in sales or account management.
• Ability to make outbound calls and handle inbound customer inquiries professionally.
• Strong verbal and written communication skills.
• Basic proficiency with CRM systems (Hubspot or equivalent) and Microsoft Office (Excel, Word, Outlook) or willingness to learn.
• Attention to detail and ability to complete accurate documentation.
• Strong organizational and time-management skills.
• Ability to follow defined processes and accept coaching and feedback.
• Customer-focused mindset with a willingness to learn.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Sage 100 and MAS 90 experience a plus.
• Knowledge of Accounts Receivable and general accounting procedures.
• Able to handle large amounts of paperwork.
• Excellent interpersonal skills.
• Strong organizational skills and ability to effectively prioritize multiple tasks.

Benefits

• Comprehensive medical, dental, and vision coverage with three plan options.
• 401(k) with 5% company match.
• Career growth opportunities through training programs in wastewater operations and environmental services.
• Generous PTO policy that accrues from day one, plus floating and company-paid holidays.
• Company-paid life and disability insurance.
• Employee assistance program.