Specialist - Industrial IoT
LTM · San Angelo, TX · 2 wk ago
On-siteManagementFull-time
About the role
Field Support (Prior Manufacturing experience is a big plus) – Hybrid position based in San Angelo, Texas.
Responsibilities
- Serve as the primary IT contact for escalated Technical Services support
- Support network and infrastructure teams with troubleshooting and projects
- Coordinate resolution of Priority 1 and Priority 2 incidents including after‑hours on‑call support
- Work with MLL personnel to identify issues and define future state requirements
- Coordinate application support for incidents and service requests in the plant
- Act as the single point of contact and project lead for complex service requests and local projects
- Monitor service levels and support the health of Technical Services including network reliability, availability and capacity
- Work with MLL stakeholders including execution systems teams, plant engineers and technicians
- Assist with site asset planning, deployment and decommissioning
- Coordinate end user support and service desk activities
- Coordinate application installations and ensure proper operation
- Liaise with network vendors on equipment repair and maintenance
- Provide initial troubleshooting for applications and coordinate escalation through resolution
- Support and coordinate site technical change control activities
Qualifications
- 5 years of experience in site IT support and incident management
- Proficiency in ITIL processes and service asset management
- GxP knowledge preferred
- Strong knowledge of network infrastructure including firewalls, switches, routers, IP subnetting and Layer 1‑4 security
- Ability to work independently and provide off‑hours support
- Strong multitasking, coordination and organizational skills
- Experience supporting IT infrastructure in a manufacturing plant environment (preferred)
- Knowledge of SCADA, MES and Kepware is a plus
- Ability to coordinate effectively across teams and departments
- Familiarity with general project management principles
- Knowledge of multiple Windows operating systems and databases