Specialist III, Customer Service-Facilities (Part Time)

Job Summary

Provide exceptional customer service support for the SLCC Facilities Services Division. Assist the Manager and customer service staff in routine tasks and special projects.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

• Understand and follow division, school and college policies and procedures.
• Exceptional customer relation skills and professional telephone and email etiquette.
• Knowledge of standard office practices and procedures.
• Basic computer literacy, including word processing, data management (CMMS) and internal navigation Microsoft Office Suite, including Word and Excel.
• Basic knowledge of, e.g. (Banner, email, MYSLCC and SLCC website) to trouble-shoot issues.
• Ability to multi-task and maintain multiple conversations verbally and digital messaging.
• Communicate effectively with a broad range of diverse people.
• Able to perform duties with minimal supervision.
• Work well with students, faculty, staff, and the community.
• Ability to prioritize required workload effectively in a busy, changing environment.
• Communicate division and college policies and procedures effectively and diplomatically.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of customer service experience.
• Strong organizational skills and ability to prioritize tasks.
• Ability to maintain professionalism in a fast-paced, dynamic environment.
• Basic computer literacy with experience in Microsoft Office Suite.
• Excellent written and verbal communication skills.

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment. Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education. Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law. SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options. This position is subject to a successful completion of a criminal background check.