Specialist II, Technical Product Support

About the role

Provides high level pre and post-sales support for technicians, sales staff, system engineers and system analysts. Specializes in complex technical aspects of digital copier devices, related utilities and connectivity for the advanced diagnosis, maintenance, repair and configuration of printers, digital copiers and enablers.

Responsibilities

• Maintains and monitors currency of hard copy documentation on supported products
• Trains and guides staff members in specialized support of designated equipment and software
• Monitors open issues of all staff
• Facilitates the testing and/or debugging of new software releases for assigned vendor
• Assumes responsibilities of the manager as required, making decisions in the manager's absence
• Performs other duties as assigned

Requirements

• Advanced technical knowledge (Mechanics, Digital Circuitry, Electronic principals)
• Minimum of 5 years of experience in the configuration, maintenance and repair of digital copiers and printers, or equivalent experience in related equipment
• Netg certified or equivalent, and proficiency with Windows and Unix operating systems
• Experience in supporting sales, service technical personnel, and the ability to communicate effectively on complex subjects
• Knowledge, Skills And Abilities: Superior skills with a methodical approach to resolving problems, superior verbal and written communications skills, excellent customer service skills, and superior interpersonal skills with ability to guide, motivate, direct & lead departmental staff

Qualifications

• High school diploma or equivalent
• 4-year college degree is desired
• 5 years of experience as systems and technical specialist or equivalent support experience with related equipment

Skills

• Possesses ability to read and understand technical documentation, manuals and electrical diagrams, as well as the ability to communicate this knowledge
• Possesses ability to create complex technical documentation and support materials
• Possesses superior skills with a methodical approach to resolving problems
• Possesses strong interpersonal skills with ability to guide, motivate, direct & lead departmental staff
• Possesses superior verbal and written communications skills
• Possesses excellent customer service skills, including ability to follow up to ensure closure of issues

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually

Pay

Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise Requires exposure to conditions that could result in minor and/or treatable accidents or illness, such as burns, cuts, etc. and conditions that could result in loss of fingers Shift work, overtime, stand-by and/or on-call may be required

Schedule

Full time

Locations

Duluth, GA, United States

Driving requirements

Non-driver