Specialist II, Security - IAM

About the role

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. The Specialist II, Security - Identity and Access Management is responsible for delivering quality customer service and coordinating and communicating best security business practices with other IT resources dedicated to systems access, support, and security.

Responsibilities

• Assist with providing timely resolutions to problems assigned to the Security Department.
• Participate in the development and maintenance of the Information Services Policies and Procedures.
• Provide support to other team members when assigned tasks.
• Monitor access control logs and security violation logs.
• Keep abreast of the “state of the art” security techniques and solutions to advise systems designers and users on security techniques that best implement stated policy and standards.
• Assist in conducting investigations into any alleged computer or network security compromises, incidents, or problems under the direction of the Manager, Information Security.
• Provide support in defining, updating and standardizing system-defined tables and configuration for all applications.
• Develop reports, upon request, utilizing various report-writing tools in all applications.
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed.
• Monitor and report on any security violation related to the unwarranted access to corporate data.
• Ensure that all applications and system-related problems are resolved in a timely and efficient manner.
• Maintain awareness of the rapidly changing Concentra Medical environment and recommend cost-efficient techniques when supporting corporate and field systems.
• Support the mission of and direction of Concentra Information Services both within the department and throughout the corporation.
• Build team spirit by assisting and coaching other staff members.
• Assist in the completion of any activities, tasks, and projects as defined.
• Ensure all changes comply with the Change Management policies and procedures.
• Take lead role in the User Access Request process for projects including application rollouts, acquisitions, joint ventures, and other business expansions.

Qualifications

The ideal candidate will have a Bachelor’s Degree in Business Systems, Computer Science (or equivalent experience) and at least three years of experience in large scale multi-site IS operations, PC Hardware and peripheral experience, knowledge of Microsoft productivity applications, and experience with security administration and network monitoring tools.

Skills

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Superior teamwork skills
• Strong interpersonal and communication skills
• Excellent analytical and problem-solving skills
• Must possess a personal sense of urgency
• Ability to effectively multi-task and adapt to changing business priorities
• Superior customer service skills
• Excellent time management and organizational skills
• Intense attention to detail

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts