Specialist I, Portfolio Support

Roles & Responsibilities

• Serves as a “Custodian of Business Records” which includes verifying the completeness and accuracy of all records.
• Provides depositions and/or trial testimony by representing Resurgent Capital Services in court.
• Interacts directly with outside law firms, court personnel, and in-house counsel regarding affidavit content.
• Understands and accurately explains the account acquisition and record keeping processes to both internal and external sources.
• Analyzes and reports on all daily affidavits processed.
• Provides support and coordinates actions to resolve any issues that may arise.
• Cross trains staff in designated areas.
• Conducts legal research as needed.
• Process incoming and outgoing mail from multiple sources.
• Achieves Notary Public certification and perform Notarizations.
• Develops proficiency in reviewing Affidavit requests for specific templates.
• Develops proficiency in reviewing one off affidavit requests.
• Develops proficiency in reviewing Assignment of Judgment requests.
• Assists in the setup of new Servicers with the Affidavit process.
• Serves as a resource to other in the departments.
• Acts as the liaison for assistance needed from External Servicers, Directors and Legal.
• Maintains the affidavit inbox for questions and assistance needed from external/internal resources.
• Maintains the File Download Exception folder and notify Servicers of errors in file naming convention used.

Qualifications & Skills

• 2-3 years of related experience required, preferably as an Operations Specialist and/or experience working for law firm.
• Strong problem-solving skills required.
• Must have strong communication skills; strong analytical skills; multi-tasking skills and strong organizational skills.
• Excellent work ethic and exceptional attention to detail.
• Must be able to work under pressure.
• Able to work within deadlines to complete projects on time.
• Must be able to maintain confidential and sensitive information.
• Must be comfortable working in ambiguous and/or stressful situations.
• Flexibility to changing priorities and capacity to handle multiple tasks are often required of this position.
• Must be able to work on a team or independently with minimal supervision.
• Must have the ability to effectively represent Resurgent Capital Services in industry and/or public meetings and interactions.
• Aptitude to use a wide variety of computer applications (SQL, Access, Excel, Visio).
• Ability to accurately interpret results against defined criteria.