Specialist I, Library Public Services (Jordan Campus - Part-Time)

Job Summary

The Public Services department contributes to the collective work of the Library System to empower our students, staff, faculty, and community members in their academic and personal success. As the central service point for the library, we work to facilitate access to reliable information resources both inside and outside the library and provide a welcoming space for collaborative learning.

Job Overview

The Public Services Specialist I will be one of two front desk staff at SLCC’s Jordan library branch that provides excellent service to students, faculty, staff and community members. The Jordan library serves an average of 1,600+ patrons each month and the Specialist I is responsible for engaging all patrons with professionalism, respect and courtesy, reflecting the Public Services department’s mission and vision.

Essential Duties & Responsibilities

• Serves as the initial contact for all patrons.
• Assisting patrons with basic reference and non-research questions.
• Assisting patrons with retrieval of library materials, both physical and electronic.
• Assisting patrons with accessing and utilizing library computers and printing.
• Answering the telephones and directing callers to appropriate SLCC departments.
• Conduct hourly library building walkthroughs.
• Checkout library materials to students including laptops, books, anatomy models, etc.
• Connect patrons to other library and internal SLCC departments to resolve inquiries and needs.
• Provide directional assistance to patrons in areas both inside and outside the library.
• Aid in opening or closing the library in accordance with Library policy when working an opening or closing shift.

Knowledge & Skills

• Familiarity with Microsoft 365 applications and other standard computer software/equipment.
• General library practices.
• Customer service.
• Interpersonal communication (both with patrons and coworkers).

Essential Secondary Responsibilities

• Assist in daily cleaning and maintenance of the library as needed or directed by a Supervisor.
• Support colleagues by orienting, mentoring and training new staff on library practices and policies.
• Complete weekly shelf reading assignments to ensure proper organization of physical materials.
• Create themed displays including books, DVDs, magazines, and other physical materials once a semester.
• Create, review, and maintain accurate records in accordance with SLCC and the state of Utah’s record retention requirements.
• Improve job knowledge and skills by developing and completing professional development goals and training through the bi-annual Growth, Planning, and Support (GPS) process in collaboration with Supervisor.
• Assist in the evaluation of Course Reserves material each semester and needed.

Minimum Qualifications

• A High School Diploma or GED equivalent required.
• Associate’s degree or some college preferred.
• Previous library experience preferred.
• Familiarity with higher education systems, departments and procedures preferred.
• In addition to English, fluency in Spanish, Vietnamese, Tongan, Chinese, Samoan, German, Serbo-Croation, Portuguese, Russian or French preferred.

Preferred Qualifications

• Experience using registers and other digital transaction systems.
• Ability to communicate effectively with a broad range of diverse people, abilities, cultures, ethnic backgrounds, etc., to maintain good working relationships across the College.
• Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.
• Ability to solve problems efficiently and effectively in accordance with SLCC Library and Salt Lake Community College policies.
• Ability to express ideas and follow directions both verbally and in writing.
• Ability to manage time effectively.
• Ability to work independently with minimal supervision.
• Ability to stand, bend, and lift up to 10lbs, as well as push loaded book carts.
• Ability to learn and utilize library classification systems, such as Library of Congress.