Specialist I - IT User Support (Remote)

Entry-level role that typically requires little or no prior experience. Work is routine, follows standard procedures, and is closely supervised. Focuses on clearly defined problems and solutions, with minimal need for explanation or interpretation.

About the role

Provides day-to-day technical support to teammates for a range of hardware and software-related systems. Responsibilities include troubleshooting, fault rectification, problem escalation, and assisting with hardware/software evaluation and IT infrastructure improvements.

Responsibilities

• Acquire, install, and upgrade PC components and software; plan for and respond to service outages.
• Diagnose problem sources through discussions with users and coordinate with internal support groups or vendors to resolve issues.
• Respond to user requests to research complex problems related to telecommunications networks (voice and/or data).
• Provide real-time end-user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem recurrence.
• Troubleshoot, rectify faults, and escalate problems as needed.
• Resolve users’ problems, queries, or complaints effectively and in a timely manner.
• Assist in evaluating hardware and software; recommend upgrades or improvements to IT infrastructure.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package including medical, dental, vision, life insurance, and disability coverage.
• Paid time off and retirement savings through a 401(k) plan.
• Wellness resources and other programs to support health and financial well-being (subject to plan terms and eligibility).
• Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation based on performance criteria.