Specialist, Enterprise Business Services
Position Summary
The (USA) Specialist, Enterprise Business Services supports business strategies by analyzing initiatives, interpreting data, and providing actionable recommendations aligned with organizational goals. This role ensures compliance with applicable laws and company policies while managing complex customer service issues and benefits administration.
What you'll do
- Support business areas by analyzing initiatives, interpreting data, and providing recommendations aligned with organizational goals.
- Manage compliance with applicable laws, regulations, and company policies through monitoring and implementing human resource processes.
- Handle escalated customer service issues, providing benefits education, technical support, and resolving complex inquiries.
- Cook up equipment, software, and network requests, ensuring timely fulfillment and system maintenance.
- Administer security access protocols, maintain confidential information, and support remote access environments.
- Collaborate with stakeholders to prioritize tasks, communicate progress, and identify improvement opportunities.
About the team
The Enterprise Business Services team supports business operations through data analysis, regulatory compliance, and effective communication. Collaborating with management and partners, the team drives process improvements, enforces policy adherence, and executes key initiatives. Members provide administrative support, conduct quality control, and facilitate training to maintain high standards. The team upholds integrity, accountability, and continuous improvement, delivering accurate insights and supporting compliance efforts.
What you'll bring
- Proven experience in regulatory compliance and benefits administration within a complex business environment.
- Strong analytical skills to interpret data and translate findings into actionable business recommendations.
- Ability to manage escalated customer service issues with professionalism and effective communication.
- Proficiency in coordinating with multiple stakeholders, including internal teams and third-party administrators.
- Knowledge of security protocols and experience managing access controls and confidential information.
- Demonstrated commitment to ethical standards, integrity, and adherence to company policies.
- Capacity to adapt to change, prioritize tasks, and collaborate effectively across teams.
Benefits
- Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Minimum Qualifications
- Proven experience in regulatory compliance and benefits administration within a complex business environment.
- Strong analytical skills to interpret data and translate findings into actionable business recommendations.
- Ability to manage escalated customer service issues with professionalism and effective communication.
- Proficiency in coordinating with multiple stakeholders, including internal teams and third-party administrators.
- Knowledge of security protocols and experience managing access controls and confidential information.
- Demonstrated commitment to ethical standards, integrity, and adherence to company policies.
- Capacity to adapt to change, prioritize tasks, and collaborate effectively across teams.
Preferred Qualifications
- Bachelor's degree in Finance, Information Technology, or Mathematics.