Specialist, Customer Experience I

About the role

The Customer Experience Specialist I provides front-line, office-based customer support by responding to customer inquiries, supporting sales order entry, coordinating billing activities, and assisting with service scheduling. This role focuses on transactional accuracy, customer communication, and internal coordination while escalating complex issues as appropriate.

Responsibilities

• Responds to customer inquiries and maintains positive customer relationships
• Answers incoming phone calls and supports creation of new sales orders
• Reviews invoices for accuracy prior to submission
• Operates electronic billing systems and customer databases
• Provides invoices to customers through the online portal
• Generates monthly purchase orders for brokered accounts
• Coordinates with dispatch to schedule services for brokered accounts
• Communicates with internal teams to support billing accuracy and service delivery
• Sorts and files correspondence related to end-of-month billing
• Assists with marketing projects and customer outreach programs
• Performs special projects and other duties as assigned

Requirements

• High school diploma or equivalent required
• 0–2 years of customer service, billing, or administrative experience preferred
• Proficiency with Microsoft Office and willingness to learn billing systems
• Strong communication and organizational skills
• Attention to detail and ability to manage multiple priorities
• Sage 100 and MAS 90 experience a plus
• Knowledge of Accounts Receivable and general accounting procedures
• Able to handle large amounts of paperwork
• Excellent interpersonal skills
• Proficiency in troubleshooting and problem solving
• Ability to work independently and in a team environment
• Strong organizational skills and ability to effectively prioritize multiple tasks

Physical Requirements

• Ability to sit for extended periods while working at a computer workstation
• Frequent use of a computer, keyboard, mouse, phone, and other standard office equipment
• Ability to stand, walk, bend, and reach as necessary to access files, equipment, or customer locations
• Ability to lift and carry light materials, tools, or equipment, generally up to 20 pounds
• Ability to communicate effectively in person, by telephone, and electronically
• Ability to visually review documents, computer screens, and billing or service information (with or without corrective lenses)

Benefits

• Choose from one of three medical plans, based on your needs, plus dental and vision coverage
• 401(k) with 5% company match
• Generous PTO policy that accrues from day 1, with floating and company-paid holidays
• Company-paid life and disability insurance
• Employee assistance program

About the company

At Waste Resource Management (WRM), we go beyond operating trucks—we are dedicated to environmental protection and delivering exceptional service. With a presence across Texas, Colorado, Florida, and Nevada, our affiliated companies—SouthWaste Disposal LLC, Silver City Processing, and McDonald Farms, Inc.—offer comprehensive solutions for liquid waste recycling and transportation. We value safety, professionalism, and growth, offering training programs and advancement opportunities in wastewater operations and environmental services.