Specialist, Customer Experience Communications - Execution (Comcast Business)

Job Summary

The Specialist, Customer Experience Communications – Execution is responsible for the development and delivery of customer communications across onboarding, service, transactional, and product education journeys. This role executes against defined strategy while contributing to continuous improvement by enhancing messaging, questioning assumptions, and leveraging AI tools to improve quality and efficiency.

Responsibilities

• Writes, edits, and delivers customer communications across multiple touchpoints, ensuring alignment with CX strategy and business objectives
• Executes against CX communications briefs while refining messaging for clarity, tone, and customer comprehension
• Structures content to improve usability, readability, and overall customer experience
• Applies AI tools to support content drafting, iteration, and refinement
• Uses sound judgment to validate, edit, and elevate AI-assisted outputs to meet brand and compliance standards
• Demonstrates curiosity in adopting new tools and improving personal efficiency
• Ensures all communications meet brand voice, tone, and compliance requirements
• Anticipates common feedback from Legal and Brand, improving quality of initial drafts
• Maintains high attention to detail across all deliverables
• Identifies opportunities to improve messaging, templates, and workflows
• Questions existing approaches and raises recommendations backed by rationale
• Contributes to the evolution of content standards and best practices
• PARTNERS WITH MANAGER AND STRATEGY ROLES TO ALIGN ON INTENT AND REFINE DELIVERABLES
• WORKS EFFECTIVELY WITH CROSS-FUNCTIONAL PARTNERS ACROSS PRODUCT, MARKETING, DIGITAL EXPERIENCE, AND LEGAL
• INTEGRATES FEEDBACK QUICKLY AND EFFECTIVELY TO MEET TIMELINES

Qualifications

• 2–5+ years of experience in copywriting, content creation, or customer communications
• Strong writing and editing skills with attention to detail
• Experience working within brand and compliance frameworks
• Familiarity with or willingness to adopt AI tools for content development
• Ability to manage multiple priorities in a deadline-driven environment

Skills

• Customer Communications
• Copywriting
• Content Creation

Base Pay & Benefits

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.