Specialist, Client Requirements

Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. Our team members work in an environment that celebrates diversity, fosters creativity, and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

About the role

The Specialist, Client Requirements works with client team members and subject matter experts within Navitus to accurately capture and maintain client requirements, which are key to a successful client experience. This position partners with Implementation, Customer Success, Key Accounts, Government Program, Discount Card, and SMEs to maintain client requirements in CRM/Dynamics 365 and eZBenefits. Success is measured by on-time delivery of client requirements with limited client and member interruption, as well as client satisfaction evaluated through surveys.

Responsibilities

• Builds client requirements utilizing CRM/Dynamics 365, eZBenefits, and SharePoint based on business sold and outlined in RFP and contract.
• Reviews and translates client plan documents, capturing all requirements in standard documents.
• Identifies, captures, and maintains all client benefits requirements throughout the lifecycle of the client contract.
• Ensures end-to-end accountability for the overall timeliness and success of client requirements for supported or led projects.
• Collaborates with cross-functional teams to ensure data requirement accuracy.
• Performs quality validation on all requirements prior to handoff.
• Responsible for tool standardization, resolution of technical issues, and data integrity.
• Identifies and presents opportunities to improve efficiencies and standardization through enhanced processes and tools.
• Adheres to department and company policies and procedures.
• Travels to onsite meetings as needed.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree or equivalent work experience required.
• Knowledge of PBM or healthcare industry preferred.
• Proficiency with Project/Smartsheet, Excel, Visio, PowerPoint, SharePoint, and Customer Relationship Management (CRM) required.
• Experience with CRM and various reporting tools is a plus.
• Ability to participate in, adhere to, and support compliance program objectives.
• Consistently interacts cooperatively and respectfully with other employees.

Benefits

• Top-tier health, dental, and vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% (no vesting requirement).
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750.

Pay

USD $54,236.00 - USD $64,567.00 per year, plus a STAR Bonus of up to 5.00% (At Risk Maximum).

Schedule

Monday through Friday, 8:00 AM to 5:00 PM.

Location

Remote (U.S. only). Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.