Specialist, Business Process Management

About the role

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

Responsibilities

• Create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation.
• Utilize data and business input to identify opportunities for process efficiency and standardization across Argo Business Units.
• Pull from available data points to clearly evaluate performance, identify problem areas, and inform business decisions; utilize this data in regular communication with the business and outsourcing partners.
• Partner with Argo Business Units to set Service Level goals and defined desired outcomes for outsourced and/or automated activities and actively manage partner(s) to meet and exceed them.
• Prepare process maps, procedure manuals and conduct training with outsourcing partner; work directly with internal business customers to build, review and update such materials as required.
• Transition new tasks and work types to outsourcing partners using project management techniques to ensure new tasks are implemented on time and to requirements.
• Effectively communicate across multiple levels of Argo management, vendor contacts, and all key stakeholders within relevant support areas to influence and drive efficiency, performance and process excellence.
• Act as a primary point of contact with business users for changes, issues, and communication regarding outsourced and automation performance.
• Serve as subject matter expert on the fulfilment of various tasks in support of business partners.
• Ensure that Quality Controls are in place; perform root cause analysis where quality issues occur.
• Provide appropriate channels for exception routing, query resolution, and business feedback.
• Perform other duties as assigned.

Qualifications

• 2‑3 years of experience in Underwriting, Claims, or Financial Operations.
• 1‑2 years of experience performing business analysis, with a high level of competency utilizing analytical tools to create dashboards and reports providing operational insights.
• Experience managing a vendor and/or setting and maintaining operational Service Levels.
• Exposure to Project Management spanning multiple stakeholders.
• Bachelor’s degree required.
• Excellent written and verbal communication skills, including listening skills.
• Strong problem solving and analytical skills.
• Strong organizational skills with the ability to balance and prioritize competing demands.
• Advanced working knowledge of MS Office Suite.
• Experience working with analytical tools and dashboards such as Tableau or Power BI a plus.
• Team spirit, enthusiasm and ability to cooperate with others to accomplish goals.
• Comfortable working alone and in teams.

Benefits

We offer a competitive compensation package, performance‑based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.