Specialist, Billing/Order Entry

Come make the world and accelerate your success. It takes great people to achieve greatness—people with a sense of purpose and integrity, a relentless pursuit of excellence, and a passion for making things better. Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

About the role

As the Order Entry Specialist, you will support our Customer Service daily operational rhythms. This includes entering and maintaining customer account information for orders, entering and processing orders into our various order intake systems, and contacting customers for missing order specifications via various channels using designated ERP, operating systems, and web-based tools. Success in this role requires the ability to research answers using multiple resources to process orders in a timely manner.

Responsibilities

• Accept and process incoming POs while linking all appropriate documents and configurations through the system.
• Execute all tasks with high-quality output and in a timely manner to achieve associated KPI targets.
• Process and handle customer requests, orders, and other customer-related matters pertaining to order coordination and logistics.
• Act as a liaison with operations, sales personnel, and other partners to meet and exceed customer expectations.
• Maintain working knowledge of all company products, services, and processes.
• Develop proficiencies in learning and processing cross-branded orders.
• Other duties as assigned by management.

Requirements

• 1 - 2+ years of customer service experience.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.).
• Experience with SAP and Salesforce is preferred.
• Customer-focused mindset.
• Ability to work flexible hours and overtime if needed.

Benefits

• Competitive salary and comprehensive benefits plan.
• Medical, dental, life, vision, and disability coverage.
• 401(k) retirement plan and Employee Stock Purchase Plan.
• Paid time off, including vacation, holidays, and personal days.
• Tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Access to learning resources, including a digital learning portal, Lean Academy, and online university certifications.
• Opportunities for career growth across 60+ global brands.
• Volunteerism and community giving initiatives.

Pay

The salary range for this position is $38,300.00 - $61,600.00 annually. The salary offered may vary based on job level, geographic location, job-related knowledge, skills, qualifications, experience, and compliance with local wage requirements. The successful candidate may also be eligible for annual merit increases.