Specialist

About the role

The Specialist oversees and completes all daily operations of the fulfillment, price management, and inventory management department. This role ensures efficient processes, accurate pricing, and effective inventory control to support the store’s operational success and customer satisfaction.

Responsibilities

• Pull, validate, prepare, and audit orders for curbside pick-up, in-store pick-up, and/or shipping.
• Maintain frequent and consistent communication with the store management team regarding inventory discrepancies.
• Provide consistent and quality customer service to ensure a successful shopping experience.
• Handle all in-store price changes, print ad signs and/or special event signs, and audit sale signs.
• Manage the store’s ‘negative on hand’ inventory and collaborate with store management to resolve count discrepancies.
• Maintain department ‘outs’ lists.
• Use the POS system to complete phone orders, in-store orders, and returns.
• Assist in other departments as needed.
• Perform daily cleaning tasks, such as vacuuming, replacing trash bags, and sweeping the department floor.
• Complete other duties as assigned.

Qualifications

• Basic knowledge of operating touch screen devices and Microsoft Word and Excel.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and shift priorities accordingly.
• Familiarity with computer systems and email.
• Understanding of standard retail concepts and practices.