Special Servicing Associate III

Point is on a mission to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life-changing goals. Backed by over $175M from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast and building a category-defining company in home equity. With a 4.7 Trustpilot rating, an A+ from the BBB, and 20,000+ customers, we’re recognized as a Great Place to Work and a Fortune Best Workplace in the Bay Area. We embrace a remote-first culture with genuine connection, allowing you to work from anywhere in the U.S. while staying closely connected through virtual collaboration and team gatherings.

About the role

The Special Servicing Associate IV is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. The Senior Associate also plays a key leadership role in building and refining workflows, providing subservicer oversight, handling escalated servicing requests, and training and coaching the Special Servicing team.

Responsibilities

• Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies.
• Communicate effectively with customers, investors, attorneys, and subservicers to facilitate loss mitigation efforts and explore solutions for all parties.
• Collaborate with subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes.
• Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards.
• Train existing team members on new processes and procedures, and enhance their knowledge and skills.
• Conduct audits and perform call listening to ensure subservicers provide accurate information and adhere to servicing standards.
• Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries.
• Build upon existing policies and procedures to comply with industry-standard servicing practices.
• Provide accurate and timely information to investors regarding the status of Home Equity Investments.
• Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends.

Requirements

• 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation.
• Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues.
• Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards.
• A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation.
• Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios.
• Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers.
• Experience coaching team members and a natural ability to transfer technical knowledge to the broader team.
• Bachelor’s degree (B.S.) required.

Pay

Compensation at Point will be determined by skills, experience, and geographic location. The expected annual base salary for this role is structured by tiers:

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $128,250 - $141,750
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $111,150 - $122,850
• Tier 3 | All other US metro areas | $100,700 - $111,300

This does not include other potential components of the compensation package, such as equity, benefits, and perks.

Schedule

This is a remote position. Candidates must reside in one of Point’s states of operation: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Benefits

• Health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible work: Support for fully remote work and an in-person environment in downtown Palo Alto, CA HQ.
• Parental leave: Fully paid parental leave, including supplemental pay to cover 100% of regular base pay during state Paid Family Leave (PFL) and an additional 2 weeks after PFL ends. In states without PFL, up to 8 weeks of paid leave plus 4 weeks of fully paid transition time.
• Equity: Meaningful equity to share in the value you help create.
• Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage.
• Work/life perks: Monthly stipends for internet, mobile plans, and wellness, a one-time home office reimbursement, and company-provided equipment including a MacBook and monitor.