Special Projects & Programs Systems Manager

Responsibilities

• Cookordinate operational processes across all social service ministries programs to ensure consistent service delivery.
• Support program directors with operational systems, workflows, and implementation of department initiatives.
• Assist with onboarding and operational training for program staff.
• Aid in the operational rollout of new programs, grant-funded initiatives, or expansions.
• Track implementation timelines and program deliverables.
• Serve as point of contact for Salvation Army internal grant applications processing and data collection.
• Plan, organize, and provide direction to Learning Zones and Day Camps implemented throughout Philadelphia.
• Manage vendor partnerships.
• Provide program budget assistance and compliance.
• Promote Learning Zone and Day Camp programming with other corps with the goal to grow the overall program throughout the city.
• Maintain compliance calendars and track reporting deadlines.
• Serve as a liaison between program directors, administrative staff, and leadership to ensure communication and alignment across programs.
• Coordinate department meetings, operational updates, and cross-program collaboration.
• Oversee program data systems, including ServicePoint, and ensure statistics are consistently captured across all programs and corps.
• Compile monthly and quarterly program performance reports for analysis, donor stewarding, and evaluation.
• Maintain outcome dashboards used for grant applications and reporting.
• Liaise between the Corporate Engagement Manager and Corps Officers/Program Directors to coordinate Thanksgiving distribution logistics.
• Plan, organize, and implement the Greater Philadelphia Adopt-a-Family program.
• Plan, organize, and implement the Greater Philadelphia Adopt-a-Senior program.
• Provide assistance to Corps Officers/Program Directors in the coordination and implementation of Christmas assistance.
• Manage the seasonal Christmas database (TSAMM Angel Tree) to ensure proper data collection as well as provide training and assistance to Corps, as needed.
• Coordinate the annual toy orders, acting as the liaison between outside vendors and corps officers/program directors.
• Create, manage, and distribute the Greater Philadelphia seasonal calendar of community meals, toy distribution, and other holiday events listed, including Greater Philadelphia operations and Corps activities.
• Organize the Greater Philadelphia City Activities’ Camp Ladore camping program, which includes, but is not limited to, registering the allotted number of campers, parent contact, CampMinder database management (GPO & Corps), transportation, record/receipt deposit of camper fees, advertising, volunteer management, serve as the “standby” staff member while campers are in session in the event of early camper dismissal when parents are unable to transport child/ren back to Philadelphia, and assist Corps with their campership program.
• Following summer camp and Christmas efforts, connect families/children to their neighborhood corps officer, making connections for integration into corps programming/community.

Qualifications

• Bachelor’s degree in relevant field or minimum of 3 years relevant experience in fast-paced administrative setting.
• Proficient in computer literacy and in most software applications (Microsoft Office).
• Strong customer service and interpersonal communication skills.
• Ability to use discretion and independent judgment while exercising duties.
• Self-motivated and exhibits strong initiative and time-management skills, as well as good organizational and interpersonal skills.
• Ability to recognize potential problems and adapt accordingly, as well as problem-solve in real time.
• Ability to thrive in a collaborative team environment but also have the ability to work independently.
• Completion of the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check.
• Completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.