Special Projects Lead

About the role

This role works directly with the CEO on the hardest problems in the business, with a seat in everything substantive: biz ops, growth, strategic projects, investor materials, M&A diligence, and whatever becomes most urgent that week. There is no fixed scope. The company is changing fast, and the job is to flex across it and take on whatever matters most right now.

Responsibilities

• Take the CEO's hardest problems.
  • Direct access to everything that matters; scope shifts week to week based on what's most critical.
• Build 0→1 systems.
  • Around underwriting operations, customer experience, and risk evaluation — using AI to replace historically manual brokerage work.
• Run deep analysis.
  • Customer interactions, underwriting requirements, operational workflows; find patterns, lift conversion, increase throughput.
• Bridge engineering, operations, and growth.
  • Turn customer needs and market reality into product requirements and iteration.
• Own problems end-to-end.
  • Gather data, map the system, find the constraint, propose the fix, run the experiment, drive to done.
• Run cross-functional initiatives.
  • Coordinate across engineering, carriers, underwriters, and customers with speed and high quality.
• Build the intelligence layer.
  • Dashboards, metrics, and reporting that surface truth about throughput and efficiency.

Requirements

• 2–5 years in high-intensity analytical or operational roles (IB, PE, management consulting, or equivalent startup experience); exceptional analytical skills (complex data, financial modeling, ambiguous problems); strong written and verbal communication; able to operate autonomously and context-switch fast; a track record of delivering under pressure; based in SF or willing to relocate immediately.

Nice to have

• Insurance, fintech, or regulated-industry experience;
• Prior work directly with founders or C-suite;
• Familiarity with AI/automation tooling;
• Prior startup or 0→1 experience.