Special Police Officer - Lincoln FT Nights

Status: Full time, benefits eligible. 40 hours per week, night shift (B-TEAM). This position is sign-on bonus eligible based on eligibility.

Pay Range

$22.90 - $34.35 per hour.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor; remains alert, observant, and ethical.
• Complies with and enforces all safety and security rules and regulations; maintains department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help; ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence; responds to service calls such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g., conducted electrical weapon (CEW), handcuffing).
• Plans, prevents, practices, and responds to emergencies such as lost or abducted infants/children, fire, and active threats; responds immediately to emergency and crisis situations and physically intervenes in accordance with training.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports; addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units; delivers security awareness education to team members.
• Liaisons with federal, state, and local law enforcement and first responder agencies; coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g., “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g., TASER), including training on all department-issued equipment.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance; utilizes interview and interrogation tactics to uncover information about incidents.
• Completes patrolling with a community-oriented approach.

Requirements

• High School Diploma or GED.
• Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experience in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates, and/or property.
• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained within two years of appointment to this role (recertification is not required).
• For North Carolina teammates: Armed Guard License issued by NC Private Protective Services must be obtained within 1 year and maintained through training and competency assessments.
• NIMS Compliance Certification.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ). Must meet State of IL Department of Financial and Professional Regulation licensing requirements and be able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
• Stop the Bleed Certification.
• A valid driver’s license issued by the Division of Motor Vehicle.
• Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
• Must successfully pass background investigation, drug screen, pre-placement physical, and psychological screening assessment post-offer, pre-employment, and periodically thereafter. Teammates already employed in Public Safety Officer position prior to 7-28-24 will have 18 months to comply.
• Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course with semi-automatic pistol endorsement.
• Willingness to carry a department-authorized firearm while on duty; the firearm and level III holster must be purchased upon hire, supplied, and maintained by the Officer as outlined in the Public Safety Firearms Policy and approved by the Department Range Masters.
• Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, unassisted. Probationary Officers must complete range qualification within their 90-day probationary period.

Skills

• Above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• Ability to function in a work environment that maximizes teammate talent, treats each other with respect, and fosters kindness.
• Daily commitment to patient-centered safety practices; collaborative work with medical staff and external law enforcement as appropriate.
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
• Ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor, even with verbally aggressive individuals.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Strong verbal and written communication skills; ability to use a computer for documentation (e.g., Microsoft Word, Excel, navigating a web page, and database entry).
• Ability to defend self and/or others in case of physical confrontations when de-escalation efforts fail; ability to physically restrain a non-compliant person committing a criminal act or attempting to elope.
• Ability to communicate effectively via radio and telephone with clear diction; ability to hear radio and telephone communications at both high and low decibels.
• Maintains strong awareness of street drugs, gang activity, and human trafficking.

Physical Requirements and Working Conditions

• Must sit, stand, walk, and drive throughout the workday; must lift up to 35 lbs. occasionally.
• Must be able to push/pull with 35 lbs. of force.
• Must possess the hand strength, dexterity, and ability to safely operate a firearm; perform all functions of operating, loading/unloading, breaking down, and cleaning a firearm unassisted.
• Must have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing must be worn as necessary.
• Frequent exposure to aggressive behavior and emotionally charged situations; must be able to handle personal stress and possible violence.
• Must be physically fit and able to walk all areas of the facilities and grounds, restrain individuals who need restraint, and assist clinical teammates with lifting patients of all sizes.

Preferred Qualifications

• Behavioral Threat Assessment knowledge.
• Use of Force Review experience.
• Crime prevention through environmental design awareness.
• Ability to present material and facilitate meetings.

Benefits

• Paid Time Off programs.
• Health and welfare benefits including medical, dental, vision, life, and short- and long-term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.).