Special Ops Client Specialist

About the role

Customer Care includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Responsibilities

• Remote Customer Service: Provide customer service and support via phone, online chat, or text, including call‑center‑based support for a high volume of low‑complexity inquiries.
• Analyze and resolve customer issues (typically performed in an office environment) for a lower volume of higher‑complexity inquiries.
• Distribution Center Customer Service: Act as liaison between customers, production, and distribution departments related to specific customer orders.
• Provide technical and non‑technical customer support in a walk‑in service center (product returns/repair center or field walk‑in facility).

Requirements

• Basic knowledge of job procedures and tools obtained through work experience; vocational or technical education may be required.
• Works under moderate supervision; problems are typically routine but may require interpretation or deviation from standard procedures.
• Ability to communicate information that requires some explanation or interpretation.

About Convatec

Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions deliver benefits such as infection prevention, treatment for hard‑to‑heal wounds, at‑risk skin and ulcerated tissue, support for debilitating conditions, improved patient outcomes, and reduced care costs. Convatec’s revenues in 2025 were over $2 billion, and the company is a constituent of the FTSE 100 Index (LSE:CTEC). For more information, visit www.convatecgroup.com.