Special Investigator - Field Investigator

About the role

The Contractors State License Board is recruiting for a Special Investigator in the Enforcement Division, located in Norwalk. This position works at the entry/training, journey, and full journey levels to investigate reactive consumer complaints, including complex cases based on the rules and regulations of the Contractors State License Law.

Employees are responsible for fostering an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, free from discrimination. They are expected to provide equitable services to all members of the public, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Responsibilities

• Investigate consumer complaints, including complex cases, in accordance with the Contractors State License Law.
• Analyze situations accurately and act decisively in emergencies.
• Develop, organize, prioritize, and manage multiple case investigations and work plans.
• Review and evaluate the work of others and provide guidance and constructive feedback.
• Plan, organize, and direct investigations.

Requirements

• Valid driver’s license (DL); must provide a photocopy of the front and back of the license in PDF format.
• Participation in the DMV’s Employer Pull Notice Program (EPN) to monitor driving records.
• Submission of fingerprints for a state- or federal-level background check as required by California Business and Professions Code.
• Medical clearance prior to hiring.
• Submission of a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office, due to conflict-of-interest regulations.

Candidates residing outside California may be interviewed but must relocate to California upon hiring.

Qualifications

The following factors will be considered for competitive evaluation:

• Knowledge of: Interviewing techniques; duties of Federal, State, and local law enforcement agencies; provisions of laws, rules, or regulations enforced or administered; and principles and techniques of personnel management and supervision.
• Skill in: Performing investigatory work; planning, organizing, and directing investigations.
• Ability to: Analyze situations accurately and act quickly in emergencies; develop, organize, prioritize, and manage multiple case investigations; review and evaluate the work of others; and provide guidance and constructive feedback.

Pay

The salary range(s) listed do not reflect the reduction in pay due to the Personal Leave Program 2025 (PLP 2025), which reduces monthly salary in exchange for leave credits. Employees will accrue PLP 2025 hours on the first day of each pay period as outlined in the CalHR Manual.